Effective Date: 09 October 2025
1. Bookings & Payments
- All classes must be booked in advance through our official booking system.
- Full payment is required to confirm your spot.
- Packages and memberships are non-transferable and non-refundable unless otherwise stated.
- Prices are subject to change. Any changes will not affect purchases already made.
2. Cancellations & No-Shows
- Clients must cancel at least 12 hours before class to avoid losing the session.
- Late cancellations and no-shows will result in the class being charged in full.
- FitnFlow reserves the right to cancel or reschedule classes. In such cases, clients will be notified in advance and a class credit will be provided.
3. Refunds & Freezes
- All purchases are final; refunds are not offered unless required by law.
- Memberships and packages may be frozen once per term (e.g., due to medical reasons, travel, or special circumstances) with prior written approval. Documentation may be requested.
- Freezes are granted at FitnFlow’s discretion and may require a minimum notice period.
4. Health & Safety
- Clients are responsible for ensuring they are physically fit to participate.
- Please inform your instructor of any injuries, medical conditions, or pregnancy before class.
- Participation is at your own risk. FitnFlow is not liable for injuries sustained during sessions unless caused by proven negligence.
- Instructors may refuse participation if they believe it is unsafe for the client.
5. Studio Etiquette
- Arrive on time; late arrivals may not be admitted once class has started.
- Please wear appropriate workout attire and clean socks/grip socks.
- Mobile phones must remain on silent during class.
- Respectful conduct is expected at all times. Disruptive or inappropriate behavior may result in removal from the studio without refund.
6. Memberships & Packages
- Packages have an expiry date from the date of purchase. Unused sessions cannot be extended unless otherwise stated.
- Memberships auto-renew unless canceled in writing according to the notice period in your agreement.
- Promotional offers, discounts, and trials may carry specific terms and expiry dates.
7. Liability & Waiver
- FitnFlow is not responsible for lost, stolen, or damaged personal belongings.
- Participation in all classes is voluntary, and clients accept full responsibility for their health and wellbeing.
- By attending, you agree to release FitnFlow, its staff, and instructors from liability for any injury, loss, or damage arising from participation, except where caused by negligence.
8. Photography & Media
- FitnFlow may occasionally take photos or videos in classes for marketing purposes (website, social media, print).
- If you prefer not to appear in any promotional material, please inform us in advance.
- Personal photography or filming in class is not permitted without prior consent.
9. General Terms
- FitnFlow reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website.
- By attending classes, you agree to the most current version of our policies.
